Sunday, 29 November 2020

Amazon Refunding $70 Million For Unapproved Purchases Made By Children | NBC Nightly News

Amazon Refunding $70 Million For Unapproved Purchases Made By Children | NBC Nightly News
12 Aug
12:58

UNAWARE IT WAS HAPPENING NBC'S TOM COST TELL COSTELLO HAS DETAILS

>> Reporter: IT'S A PRETTY SIMPLE CONCEPT, A 4-YEAR-OLD CAN'T CONSENT TO CHARGE A PARENTS' CREDIT CARD BUT YOUNG CHILDREN WERE PLAYING POPULAR KIDS' GAMES ON AMAZON'S KINDLE WITH TAP ZOO AND MORE SUDDENLY, UP POPPED AN OPTION FOR THE CHILD TO BUY MORE VIRTUAL PETS, MORE GOLD COINS OR STARS BUT FOR REAL MONEY ANYWHERE FROM 99 CENTS TO $99 THE KIDS, OF COURSE, QUICKLY AGREED >> SO WE ALLEGE THAT PARENTS WERE BEING HIT WITH THESE CHARGES, MANY OF WHICH WERE LARGE-DOLLAR CHARGES AND LARGE NUMBERS OF CONSUMERS COMPLAINED

>> I WAS PRETTY ASTONISHED I WAS QUITE ILL TO MY STOMACH >> Reporter: JULIE PANICKED AFTER THEN 8-YEAR-OLD HANNA SPENT $10,000 BUYING VIRTUAL FOOD FOR A VIRTUAL PET ONLINE PUTTING THE FAMILY TRIP TO YELLOWSTONE IN JEOPARDY >> WE THOUGHT WE WERE GOING TO HAVE TO CHANGE OUR VACATION PLANS OR CANCEL OUR VACATION PLANS THAT WE HAD WORKED ON FOR MONTHS AND MONTHS OF PLANNING

>> Reporter: THANKFULLY, AMAZON REFUNDED THE $10,000 NOW IT'S REACHING OUT TO TENS OF THOUSANDS OF CUSTOMERS REFUNDING $70 MILLION BACK TO THEIR CREDIT CARDS IT'S ALSO REQUIRING PASSWORDS FOR PURCHASES MADE IN KIDS' GAMES AND ENCOURAGING PARENTS TO GO TO THE APP STORE AND SETTINGS AND IN APP PURCHASES TO SET PASSWORDS OR PIN CODES THE TAKE AWAY, PAYING CUSTOMERS DO HAVE TO CONSENT BEFORE THEIR

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