Wednesday, 12 May 2021

Amazon Step-by-Step Security

Amazon Step-by-Step Security
17 Aug

Loss prevention specialists and managers at Amazon oversee the safety and security of associates working in fulfillment centers Loss prevention teams deal with variety of tasks and processes, some of which are hard to remember, not dealt with often, or used frequently in onboarding processes

Because of this, non-productive time, or NPT, often happens due to information overload or time spent figuring out how to do a specific process Process maps, a series of step-by-step instructions in flow chart form, were created to guide loss prevention teams through tasks However, these maps are clunky PDFs stored on a website which makes them hard to find Through a human-centered design process including user research, ideation, prototyping, interactive wireframing, and development, we created an employee performance support system which enhances process map interactivity – letting users click through each step in a process map and saving their place in the process Our solution also reduces non-productive time, or NPT, spent searching for a process

Letting users save favorites, see their recently viewed maps, and use keyword search to find a specific map

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